Shipping Policy

Last Updated: September 13, 2026

At Falcon Hive, we aim to make your shopping experience simple, reliable, and convenient.

This Shipping Policy explains how orders are processed and delivered within the UAE.

1. Shipping Coverage

We currently offer delivery within the United Arab Emirates (UAE).

Delivery availability may depend on the customer's location, product availability, and courier service coverage.

2. Order Processing

After you place an order, we may contact you to confirm your order and delivery details.

Once your order is confirmed, it will be prepared for fulfillment and handed over to our delivery partner.

Order processing times may vary depending on product availability, order volume, and fulfillment requirements.

3. Delivery Time

Delivery times are estimates and may vary depending on:

• Your delivery location

• Product availability

• Courier operations

• Public holidays

• Weather conditions

• High order volumes

• Other circumstances outside our reasonable control

We will make reasonable efforts to ensure your order reaches you within the expected delivery timeframe.

Please note that delivery times are estimates and are not guaranteed unless specifically stated at checkout.

4. MyZambeel Fulfillment

Falcon Hive may use MyZambeel as our third-party dropshipping and fulfillment partner.

MyZambeel may assist with order confirmation, product fulfillment, packaging, and delivery through applicable logistics partners.

To fulfill your order, necessary information such as your name, phone number, shipping address, and order details may be shared with the fulfillment and delivery partners.

For more information, please review our Privacy Policy.

5. Shipping Charges

Any applicable shipping charges will be displayed during checkout before you complete your order.

Shipping charges may vary depending on the order, delivery location, product, or applicable promotional offer.

If free shipping is offered, the applicable terms will be displayed on our website or during checkout.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and a valid phone number.

Please carefully check your information before placing your order.

Falcon Hive is not responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.

7. Delivery Attempts

Our delivery partner may contact you to arrange or complete delivery.

If you are unavailable when delivery is attempted, additional delivery attempts may be made according to the courier's procedures.

Repeated unsuccessful delivery attempts, refusal to accept a confirmed order, or incorrect contact information may result in the order being returned or cancelled.

8. Order Tracking

Where tracking information is available, it may be provided to you through email, SMS, WhatsApp, or another applicable communication method.

Tracking availability may vary depending on the courier and fulfillment service used for your order.

9. Delays

Although we work to deliver orders as quickly as reasonably possible, delays may occasionally occur due to circumstances beyond our control.

These may include:

• Courier delays

• Severe weather

• Public holidays

• Address or contact issues

• Operational disruptions

• High delivery volumes

• Other unforeseen circumstances

We appreciate your patience if a delivery is delayed.

10. Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains an incorrect product, please contact us as soon as possible after receiving your order.

Please include your order number and, where appropriate, clear photographs or other information that may help us assess the issue.

Requests will be handled according to our Return & Exchange Policy.

11. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping services, fulfillment arrangements, or business operations.

When changes are made, we will update the Effective Date at the top of this page.

12. Contact Us

If you have questions about shipping or your order, please contact us.

Falcon Hive

Website: falconhives.com

Email: support@falconhives.com

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Thank you for choosing Falcon Hive.